Business hours are 9:30 – 5:30 Mon – Fri, Central Standard Time

Dock hours are 9:00 – 5:00 Mon – Fri, Central Standard Time

Studio visits are by appointment only. Please, no drop-ins.

Project estimates are valid for 30 days. A payment of 50% deposit of your estimate total is due to begin a project. The full balance is due at the time of shipment. The total cost, including shipping and any applicable taxes, will be reflected on the final invoice. Payment via check is preferred, but also may be made with credit card, or ACH/wire transfer (recommended for jobs over $5k). A $30 fee will be added to any returned checks.

Note:Projects totaling less than $2,000.00 will require payment in full at the start of the project.

Due to the custom nature of our work, we do not have a standard turn time. Turn time is determined based on the complexity of your project and our current shop production schedule. Our turn time officially begins when you sign off on our digitally supplied .pdf proof AND pay a 50% deposit on your project. TURN TIME DOES NOT BEGIN when you send us files, and DOES NOT include UPS shipping transit times. If you need a firm delivery date that is less than 20 business days, please communicate with our client services team directly. It is not always possible to rush projects as our production schedule and ability to rush order materials may make a quick-turn impossible. Rush fees may apply (and will be provided should they be required).

Our pricing for Print-Only work is wholesale – based on working with professional members of the design or printing trade. This means you understand the printing process and require a minimum amount of administrative time. Additional design service fees, pre-press file preparation, and production consultation costs apply to projects that require extra time.

Shipping costs are not included on our estimates and are determined by the final size & weight of your order and shipping speed requested. We primarily ship on our UPS account for both parcel and freight service, but we can bill to your account (either UPS or Fedex) if you'd prefer. As your job nears completion, we will get in touch regarding your shipping speed and rate options.

Yes! We do ship outside of the US, but please be aware of the following:

• Prices listed on our website, estimates, and invoices are in US dollars.

• We are required to complete a customs declaration with the sales price of the item(s) purchased.

• Studio On Fire cannot legally declare your order as a gift.

• We primarily ship via UPS and USPS, although exceptions can be made.

Your final order will only include the shipping carrier costs. Other charges related to international shipping are not included: taxes, duties, and/or customs charges may be an additional amount collected upon delivery of your order and may cause delays beyond our original delivery estimates. We are unable to provide you with the exact amount of the charges. Customs policies will vary from country to country; please contact your local customs office for further details. By completing your order you agree to pay all applicable fees. If you refuse or return your order, no international shipping charges or fees paid to local government will be refunded.

If you need samples for inspiration, you can purchase a sample pack of work printed in our studio for $25. Please specify what you are looking for in particular (business cards, invitations, packaging, etc). Contact us here to request samples. Please provide your UPS account number if you require expedited samples.

Once we have completed an estimate, free samples are often sent on request that help to illustrate the specifications of your upcoming job.