To get started, submit your request using our Request An Estimate form; the more information you provide, the quicker we can get started. After receiving your request, our client services team will follow up with any questions and work with our estimator to get you pricing. In-progress files are great for getting a rough estimate started, but please note that all estimates are subject to revision once final art, material specifications, and quantities are finalized. Project estimates are only valid for 30 days and subject to material availability.

If we are not designing your project, we will need artwork in final production-ready files to begin a PDF proof. Check our File Prep FAQ for instructions on what we are looking for.

Before we can move your job into proofing, we require a deposit of 50% of your estimate total. Our client services team will ask you to complete a Project Payment Agreement (PPA) to obtain billing information and specific shipping instructions. Any specific shipping instructions (split shipments, designer samples, freight restrictions, etc.) should be communicated at this time. The full balance is due at time of shipment.

Once we have your deposit and production-ready art files, we will prepare a PDF proof of the actual production artwork. This proof typically takes 1-3 business days and will be sent to you by email. We recommend viewing your proof at actual size (or larger) on a computer screen, not on a mobile device. We then require an email confirmation that the proof is approved for us to begin production. Changes made after this point are very costly as we order materials following proof approval; clients will be subject to any resulting fees or charges and may be responsible for the full cost of reprint.

Due to the custom nature of our work, we do not have a standard turn time. We know it stinks, but during this time we are waiting for paper to arrive, ordering tooling, prepping paper, printing the job, completing any finishing processes, and boxing things up for shipment. It all takes time, and by not rushing, we can create the highest quality product.

We will reach out when your project is complete to review shipping options. Shipping costs are calculated upon completion of the project (based on final size and weight). We primarily ship on our UPS account for both parcel and freight service, but we can bill to your account (either UPS or Fedex) if you'd prefer.

Your remaining balance is due at the time of shipment. The total cost, including shipping and any applicable taxes, will be reflected on the final invoice.

Okay, so you might not actually frolic and dance, but hopefully you feel some level of joy upon receiving your project. Feel free to tag us in any social media posts @studioonfire!